Comparison
Tidio is a full live-chat and helpdesk platform with an AI agent (Lyro) bolted on. AskTheBubble is a focused AI chatbot built around document-grounded answers and predictable flat pricing. For most small businesses that mainly want a reliable AI chatbot — not a full live-agent platform — AskTheBubble is simpler and cheaper at scale.
Last updated: April 26, 2026
Pricing reflects publicly listed rates as of April 2026.
| Feature | AskTheBubble | Tidio (Lyro) |
|---|---|---|
| Pricing model | Flat per visitor tier ($50–$300/mo) | Per-seat plans + AI conversation caps |
| AI conversations included | Unlimited within visitor tier | 50–250+ Lyro conversations per plan |
| Live human agent inbox | No | Yes — full live chat |
| Document grounding | Strict — never fabricates | Grounded but more conversational by default |
| Optional human-led setup | Yes — $500 one-time | Self-serve / sales-assisted at higher tiers |
| Per-customer KB isolation | Yes — dedicated, isolated KB | Yes — workspace-level |
| Email marketing / automations | No | Yes |
| Best for | SMBs that want focused AI chat, fast | Teams that need full live chat + AI in one tool |
Tidio is a live chat and helpdesk platform with AI as one feature among many — it includes shared inboxes, ticketing, and email marketing. AskTheBubble is a focused AI chatbot trained exclusively on your documents, with flat per-visitor pricing and no per-seat fees. If you mainly need an accurate AI chatbot for your website, AskTheBubble is simpler and typically cheaper. If you need the full live-chat helpdesk, Tidio is the broader tool.
Usually yes for AI-only use cases. Tidio's AI agent Lyro is sold per-conversation (typically 50 to 250 monthly conversations included on each plan) with paid plans starting around $39/seat/month. AskTheBubble Starter is $50/month flat for up to 250 daily unique visitors with unlimited AI conversations, and Growth is $150/month for up to 1,000 daily visitors. For sites with consistent traffic, AskTheBubble's flat rate is more predictable and often less expensive.
No. AskTheBubble focuses on AI chat trained on your content — it does not include a live agent inbox. If you need human handoff, most customers run AskTheBubble alongside a lightweight live chat tool, or rely on the bot to direct visitors to your contact page when a human is needed.
Tidio Lyro is grounded in your knowledge base content, similar to AskTheBubble's approach, so hallucinations are limited. The differences are pricing model, configurability, and primary use case. AskTheBubble enforces stricter document-only answering by default, while Tidio's settings tend to be more conversational because it's part of a broader chat suite.
Yes. Export your knowledge base content from Tidio (FAQs, articles, docs) or re-upload your original source documents to AskTheBubble. Customize the widget, paste the embed snippet on your site, and you're live — usually under 30 minutes. The optional $500 setup add-on includes the migration if you'd rather have a human handle it.
Tidio has been historically focused on ecommerce with Shopify and email marketing integrations. If you need product recommendations, abandoned-cart automation, and a live agent inbox in one tool, Tidio fits better. If you mainly want accurate answers to product, shipping, and policy questions on your store, AskTheBubble is faster to set up and cheaper at scale.
14 days free, no credit card. Most teams switch from Tidio in under an hour.